FAQ’s

                            Orders & Shipping

1. Do you deliver all over Pakistan?

–    Yes, we deliver nationwide across Pakistan.

2. Do you deliver outside Pakistan?

–    Yes, we offer delivery all over the world. Delivery fee is charged separately. You can contact us on Whatsapp for quote and details. 

3. Do you offer Cash on Delivery (COD)?

–   Yes, we offer Cash on Delivery on all eligible orders across Pakistan.

4. How long does delivery take?

–   Most orders are delivered within 3–7 working days depending on your location.

5. Is delivery free?

–   Yes, we offer free delivery on orders above PKR 3000.

6. Can I track my order?

–   Yes. Once your order is dispatched, our team can provide tracking details upon request.

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                          Products & Materials

7. Are your products made from pure copper?

–   We offer both pure copper products and copper-steel combination products. Product material details are clearly mentioned in each product description.

8. What is the difference between pure copper and copper-steel products?

–   Pure copper products are fully made from copper and copper-steel products feature a pure copper exterior with a stainless steel interior for easier maintenance and durability.

9. Are your products handmade?

–   Many of our products are handcrafted and feature traditional hammered or naqshi designs.

10. Can your cookware be used for cooking?

–   Yes. We offer dedicated cooking products including copper handis, fry pans, sauce pans, and BBQ grills.

11. Are the products food safe?

–   Yes, our products are made using food-safe materials suitable for serving and cooking purposes.

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                            Care & Maintenance

12. How do I clean copper products?

–   Mark of a pure copper product is that it changes color after some time. But no need to worry, simply clean the products using lemon juice or vinegar and rub the product with soft cloth. It will become good as new in no time. 

13. Do copper products lose their shine over time?

–   Copper naturally changes color over time, which many people appreciate. However, regular polishing using lemon juice or vinegar can restore its original shine.

14. Can I wash these products in a dishwasher?

–   We recommend hand washing for all copper and handcrafted items to preserve quality and finish. Make sure to dry the product after cleaning.

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                           Returns & Exchanges

15. What is your return policy?

–   We offer a 7-day return policy. If you receive a damaged or incorrect item, contact us within 7 days of delivery.

16. Can I exchange a product?

–   Yes, exchanges are available depending on product condition and availability.

17. What should I do if my order arrives damaged?

–   Please contact us immediately with pictures of the damaged product and packaging so our team can assist you quickly.

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              Custom Orders & Bulk Purchases

18. Do you accept bulk orders?

–   Yes, we accept bulk and wholesale orders for restaurants, events, gifts, and businesses. You can contact us on our number: 03248763746. Wholsale rates are available for bulk quantity.

19. Can I customize products?

–   Customization may be available for selected products and bulk orders. Contact our team for details.

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                                      About Paandy

20. Where is Paandy based?

–   Paandy is based in Gujranwala, Pakistan.

21. What makes Paandy different?

–   Paandy specializes in premium copper and steel kitchenware with a focus on craftsmanship, durability, traditional aesthetics, and modern functionality.

22. How can I contact Paandy?

–   You can contact us through the Contact Us page on our website. We reply quickly on Whatsapp.